Service Information
We open all packages arriving in Miami for the following reasons: Verify that the invoice matches the contents of the package to not overcharge you for c...
Wed, 10 Jan, 2024 at 4:46 PM
We offer both Maritime and Air services. Each have their own unique benefits and advantages: AIR - Quick turnaround, good for those urgent items - Price...
Wed, 10 Jan, 2024 at 4:48 PM
Yes, but there are a couple things we need: - Keep your account so it is set up for pickup at Port Purcell (IE, don't sign up for delivery) - Ensure ...
Tue, 24 Mar, 2020 at 2:26 PM
We offer free returns on your orders for any reason. Yes, that's right, it is free to return a package to the supplier if they offer to accept returns....
Wed, 10 Jan, 2024 at 4:50 PM
We're here to help and here's how you can reach us: help@tortoalexpress.com +1 284 394 0707 Facebook Our customer service hours are 9am to 6p...
Fri, 8 May, 2020 at 8:44 AM
Starting with COVID19 we developed a Curbside package pickup service which is very practical. Simply drive up to our warehouse in Port Purcell and an agent...
Mon, 15 Jun, 2020 at 12:59 PM
Please view on the Aeropost Site or below Products that fall under this category include, but are not limited to, any items with alcohol listed as their fi...
Fri, 11 Jul, 2025 at 8:06 AM
Maritime accounts - Hazmat products ship once a week on a special maritime manifest. The manifest is prepared on Thursday morning, with shipments leaving th...
Fri, 11 Jul, 2025 at 8:08 AM