We offer free returns on your orders for any reason. Yes, that's right, it is free to return a package to the supplier if they offer to accept returns. When you shop with stores that give you 100% satisfaction guarantee, we extend that coverage to the BVI.
We want online shopping to be as easy as possible and one of the great benefits of online shopping is the ability to return stuff. If you live in the US and want to return an item it's easy. You just call or email your supplier and ask to return the product and they send you a shipping label which you place on your original package, put the original item inside the package and ship it out.
But for most persons living outside the US, that is no longer possible. Normally the cost of sending the item back to the mainland outweighs the benefit of the return. Now Aeropost covers that return cost from the BVI to Miami so it works!
- The original Aerotrack number. It starts with "MIA0000"
- Your supplier has to accept the return. This is normally provided in the form of a return shipping label. If they don;t accept the return, there is no point in returning the item.
- Your item needs to be properly packaged for shipping. Usually the original packaging can be used.
- If your supplier does not cover/offer free return shipping, you will need to pay for the return shipping cost from Miami to the supplier.