Questions

What are your office hours?
In the BVI Tortola:  10:00am-6:00pm Monday to Saturday Virgin Gorda (The Valley - Working For You): 9:00am-5:00pm Monday to Friday Anegada (Setting Poin...
Mon, 7 Dec, 2020 at 6:13 PM
What is Aeroprotect?
Aeroprotect is our one-of-a-kind complete package protection program, covering everything from damage to product returns.   Aeroprotect covers: - Insur...
Wed, 10 Jan, 2024 at 4:52 PM
What is the address in Miami?
A benefit afforded to all our customers is the use of two addresses, one for packages and one for flat mail.  The one for packages is more efficient for pac...
Fri, 28 Oct, 2022 at 1:57 PM
What is CIF value?
CIF means "cost, insurance and freight." It is an important calculation because this is the dutiable amount that customs will use.  Meaning, if yo...
Wed, 18 Mar, 2020 at 12:36 PM
Will I need to pay duties on packages and purchases?
If you purchased your product at Aeropost.com, everything is included in the price. But if you purchased directly in the US, packages entering the country ...
Wed, 10 Jan, 2024 at 5:03 PM
What is a pre-alert?
A prealert is a way for you to let us know you have a package coming.  By doing this you give us the original tracking number and an invoice which then al...
Wed, 10 Jan, 2024 at 5:55 PM
What are some good alternatives to Amazon?
While Amazon is a great resource to go to, sometimes we forget there are alternatives.  So here is a list of other great stores that ship to us.   The bea...
Wed, 22 Apr, 2020 at 2:39 PM
How can I order a package online?
You have two options: 1. Buy on aeropost.com and pay once for everything included 2. Buy directly from your own store and send you our address.  H...
Wed, 18 Mar, 2020 at 6:10 PM
How can I use the pre-alert web browser plugin for My Account?
This tiny app is installed in your browser to provide you with new tools to improve and make your online shopping experience easier. Once installed, you can...
Wed, 18 Mar, 2020 at 1:02 PM
Is there an App for my Smartphone?
Yes, you can use the My Account Aeropost App with the following types of phones: iOS Android Blackberry Real time tracking, charges and status info of...
Wed, 18 Mar, 2020 at 1:51 PM