• Go to your Amazon account

 


  • Scroll to the bottom of the page and click on Help

 


  • Click on the best solution for your issue - Most of the time this is A Delivery Return 

 


  • Select the item you wish to chat about 

 


  • Select the issue, such as: delivery, damage, or a return

 


  • In this example, we will select Missing item 

 


  • Select I need more help 


  • Select the "Start chatting Now button" or if you wish "Request a call" *note most can not call an international number 

 


A new window will pop up with the Amazon Virtual assistant

 


  • Select the issue you are having 

 


  • You can then select if you'd like a refund- replacement, etc. etc. Or you can click on the Customer service icon to chat with an agent!