Questions

Why did the declared value of my package change?
When you prealert a package, you enter the declared value, the total value of the invoice (including shipping and tax). However, once the package arrives in...
Wed, 18 Mar, 2020 at 1:52 PM
What should an Amazon invoice look like to be accepted?
Adhering to the basic Invoice Requirements, this is an example of a complete Amazon invoice which will be accepted by BVI Customs. This is a parti...
Wed, 18 Mar, 2020 at 5:55 PM
What is Autopay?
Autopay is a setting where you allow us to take payment from your credit card or Paypal account automatically when packages have been invoiced to you.  This...
Thu, 19 Mar, 2020 at 2:24 PM
How do I get an invoice from eBay?
Go to your Purchase history  in eBay.com and click on view order details for the item in question. Then click on "View order details" ...
Thu, 19 Mar, 2020 at 9:02 AM
Is the Miami office open on weekends?
Our offices in Miami are closed on weekends.   Packages are received Monday through Friday from 9:00 a.m. to 5:00 p.m. local Miami time.
Wed, 18 Mar, 2020 at 1:58 PM
What should an eBay invoice look like to be accepted?
This is how you can get your eBay invoice so it complies with our invoice requirements. But it should look like this when sent to Aeropost.
Thu, 19 Mar, 2020 at 4:37 PM
What it is My Account?
My Account is the easiest way to access your account information through our website. When your account is activated, you will get an email with your ccount...
Wed, 10 Jan, 2024 at 5:59 PM
How I can get into My Account?
Go to Aeropost and click on the Log In button at the top right of the page.
Wed, 10 Jan, 2024 at 6:01 PM
Why did I get a package delay or flight delay notice?
AIR Aeropost has flights overnight from Miami 5 times a week Monday to Friday with arrivals the next day Tuesday to Saturday (See the full schedule).  The f...
Fri, 20 Mar, 2020 at 10:03 AM